FAQ


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Why do I need the Dual-Mate™ Travel Highchair?

You (or someone you love…or at least like a little) need the Dual-Mate™ Travel Highchair because it safely accommodates your baby that is in your infant carrier and easily converts to hold your toddler.  When you have a baby, our dual purpose highchair (Dual-Mate™) offers a safe and clean place for the infant carrier to be secured.  You’ll be able to have your baby close to you, and will never have to place the infant carrier on the dirty floor of a restaurant or wedge it into a booth again!   With the Dual-Mate™ Travel Highchair and Infant Carrier Stand, you won’t be limited by where you can travel with your baby or toddler!  When used at home preparing dinner or doing chores, the Dual-Mate™ highchair is great to hold your baby while in the infant carrier (and is safely protected from Fido’s kisses), and then is perfect for including your baby with the entire family at dinnertime!   After your baby has outgrown the need for an infant carrier, the patented Dual-Mate™ easily converts to a highchair for your toddler!

What happens when my baby no longer fits in an infant carrier?

We have you covered, because this is the most unique aspect of this highchair!  The Dual-Mate™ highchair easily converts from holding your baby that was in an infant carrier into a highchair that will allow your toddler to sit upright and join the entire family at the dining table!   The Dual-Mate™ Travel Highchair is also great for tailgating at sporting events, waiting (comfortably) for big brother/sister to finish soccer, swimming, or football practice, going on a family camping trip, or simply visiting Grandma and Grandpa who may not own a highchair!   (In fact, it’s also the perfect gift for new grandparents who might like to have a highchair available when their grandchildren visit, but might not want to have a cumbersome highchair out all the time!)

How much weight can the Dual-Mate™ Travel Highchair handle?

With ¾” steel tube, two layers of 500 Denier fabric, and two steel support braces for the legs, this is a very well made and stable portable high chair.  However, because it is a highchair, Hollett, Inc. recommends not placing more than 45 pounds in the unit.   Besides, if your child has reached 45 pounds in weight, there is a good chance that he or she probably does not even need a highchair!

How does the Dual-Mate™ Travel highchair make traveling with infants and toddlers easy?

Let’s face it, traveling with babies and toddlers can be challenging and the Dual-Mate™ Travel highchair should be an essential item on your baby gear list.  Newly born babies and toddlers require more gear than most adults do, simply because their needs are so different from ours.  We know you don’t want to limit your activities because you now have a baby or a toddler, and we also know that children learn best when exposed to rich experiences – so, bring them along on life’s adventures!   Our portable highchair makes this easier by giving your baby or toddler its own seating no matter where you may go.   The Dual-Mate™ Travel highchair is so portable and compact that it stows nicely in your trunk – always ready when you need it!

The Dual-Mate™ Travel Highchair is perfect to take into restaurants, tailgating, visiting the park, on vacation, sporting events or practices, the beach, camping, to the grandparents or even visiting friends who may not have an extra (or even one) highchair…Well, you get the idea!

How does the Dual-Mate™ Travel Highchair convert from holding an infant carrier to holding a toddler?

It is very easy to convert the Dual-Mate™ Travel Highchair from safely holding your infant carrier to a highchair for your toddler.  On the rear side of the backrest are two “female” parts of buckles and on the armrests are two “male” buckle parts. Simply lift up the backrest and slide the female buckle connectors through the buttonholes on both armrests.   After securely snapping the two buckles together, you are ready to place your toddler in the front part of the highchair (their legs will straddle the crotch strap), and they will be safely buckled in by the lap belt.  There is room behind the seat back to place your diaper bag, purse or shopping bags!

Be sure to check back with us soon because Hollett™ will offer the Wooden Dual-Mate™ highchair with a choice of stain colors and also the Aluminum Dual-Mate™ highchair with a cool selection of colors.  Additionally, the Hollett™ brand will soon include stylish (and very useful) diaper bags and seat covers with optional monogramming of your child’s initials.

Why doesn’t the Dual-Mate™ Travel Highchair come with a tray?

Hollett™ Baby prides itself in offering safe, simple, and stylish highchairs and baby products accessories which “make the dining experience more enjoyable for everyone.”   “Everyone” includes the baby or toddler.  It is our philosophy that a child that is included in the dining experience will be happier and therefore less likely to act out in order to seek attention.   Sure, we realize that the toddler may make a mess at the table, but generally, it’s “only spilled milk.”   Learning to eat at the table with everyone else can help young children grasp the concept of proper table manners at an earlier age.

On the other hand, when a toddler is in a highchair that has an oversized tray, the child may become frustrated because eventually the child realizes that he or she is disconnected from the rest of the family and feels excluded.   Unable to articulate the desire to be included in the family dining experience, the toddler may become so frustrated that a temper tantrum with more than just spilled milk is the result.   We hope our products will provide your child a sense of inclusion so that the entire family enjoys the dining experience at home, away from home,  and in restaurants.

Will the Dual-Mate™ highchair work with two children at the same time?

In a word, NO.   While the Dual-Mate™ is a “dual-purpose” highchair, never place two children in the unit at the same time.   The Dual-Mate™ highchair is designed to safely accommodate your infant carrier or accommodate your toddler.   Sorry, but we don’t provide either the infant carrier or the toddler!

What makes the Dual-Mate™ Travel Highchair compact and easy to use?

The Dual-Mate™ Travel Highchair folds up just like a camping chair, and stows neatly in its own carrying case with a drawstring closure!   The carrying strap makes it easy to swing over your shoulder, eliminating the need to travel with a bulky highchair.   Weighing only 7 1/2 pounds, the Dual-Mate™ Travel Highchair is a breeze to take anywhere!

What other colors are available for the Dual-Mate™ Travel Highchair?

The Dual-Mate™ Travel Highchair is currently offered in only black.   However, the Hollett™ line of accessories will soon include colorful highchair seat covers with optional embroidery and monogramming of your child’s initials.   This is a great option because it extends the life of the  Dual-Mate™ Travel highchair – you will be able to personalize the highchair seat cover for one child, and then if you have another child, you will be able to use the same Dual-Mate™ Travel Highchair and personalize a different high chair seat cover for that child.   Please keep checking back for availability.

What is the fabric on the Dual-Mate™ Travel Highchair and what is the best way to clean it?

The sitting area of the Dual-Mate™ Travel Highchair is made of 500 Denier fabric that has been doubled over, making the seat area very strong and supportive.   The best means of cleaning the fabric is with a damp cloth.

What is the return policy?

Well, the love of our customers is for keeps, but if you must return a Hollett™ product, we will try to make it easy on you.   In other words, if you are not completely satisfied with your purchase of any of our products, you many return the item within 30 days of your purchase date for a refund of your purchase price.   There is a 15% restocking fee that will be deducted from your return credit.

Ok, there are some simple rules and guidelines when returning a product to Hollett, Inc.

Hollett™ products are very well made, but we still double-check each product before it leaves our warehouse for quality control.   Therefore, Hollett™ reserves the right to refuse to credit or replace a returned product if it is deemed that the product was damaged as a result of improper care and/or use of the product, including, but not limited to: abuse of the product, misuse of the product, rips in fabric, or fabric that is soiled beyond the recommended minimal cleaning efforts, improper cleaning efforts, paint scrapes, or other conditions beyond normal use.

To return a product:

1) Please email Hollett, Inc. at returns@hollettbaby.com for a Return Authorization #.

2) Customer is responsible for all shipping and handling costs with returned items.

3) Ship the product back to:

Hollett, Inc.

Attention: Returns (Include your RA#)

P.O. Box 1226

Spartanburg, SC  29304

4) Include your proof of purchase/receipt, and a brief explanation as to why you are returning the product. According to our merchant services provider, it takes approximately 3-5 business days for a refund to be applied to your credit card.

5) Please clearly mark your RA# on the outside of the shipping box.

**We all know that sometimes “things happen” when a product is shipped.  However, please understand that you assume all responsibility with returning a product to Hollett™.   So, please ship the product with a tracking number and you may even consider insuring the shipment.   Hollett™ cannot be responsible for lost return shipments or products damaged in the shipping process.

Hollett™ understands that sometimes customers simply do not want an item, but before you return your Hollett™ product, please remind yourself: (a) how to patiently wait in line to ship an item, and (b) how the item you are returning really is cool and useful!   -Cheers-

What is the privacy policy?

Hollett™ respects visitors’ rights to privacy and we will never share or sell your personal information.  Additionally, for your peace of mind and security, Hollett™ does not retain any credit card information.

All customer contact information including: name, home address, telephone number, and email address will be retained by Hollett, Inc. and on occasion may be used to inform you of new Hollett™ brand products and other special promotional notices.  Users may opt out of receiving any product updates and/or promotional notices at any time.

Hollett™ is committed to providing all visitors with secure transactions using a 256-bit encryption via Authorize.net.  Our site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. Hollett, Inc. does not retain any of your credit card except the last four digits of your credit card, your name, your address, and telephone/email information.   The Authorize.net SSL encryption protects your personal information online, and we also take several steps to protect your personal information in our facilities.  Only employees who need access to your personal information to perform a specific job are granted access to your personal information.   Hollett™ relies on third-party service providers for the physical security of some of our computer hardware (i.e. hosting our website).   Hollett™ believes that their security procedures are equal to or above industry standards.  While our website hosting service utilizes industry-standard precautions to safeguard your personal information,  Hollett™ cannot guarantee complete security.   100% complete security does not presently exist anywhere online or offline.

In the event that Hollett™ updates this privacy policy, you will be notified using the email address provided.

 


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